GENERAL RENTAL CONDITIONS
- BUSINESS ACTIVITY
- REGISTRATION
- WORK ON YOUR REQUEST
- DURATION OF STAY
- BOOKING
CONFIRMATION / DEPOSIT
- PAYMENT
- PRICES
- SECURITY DEPOSIT
- ARRIVAL AND DEPARTURE
TIME
- NUMBER OF PEOPLE USING THE
TEMPORARY ACCOMMODATION
- BEHAVIOUR
- SOCIAL, BUSINESS, TRADE
EVENTS
AND OTHER FUNCTIONS
- YOUR RESPONSIBILITIES
- CHILDREN
- PETS
- SMOKING
- ALTERATIONS OR CANCELLATION
INITIATED BY AIX APARTMENTS
- CANCELLATION BY YOU
- AMENDMENTS BY YOU
- COMPLAINTS
- LIABILITY OF AIX APARTMENTS
- INFORMATION AND PHOTOGRAPHS Aix
Apartments
- CLEANLINESS , HYGIENE
&
QUALITY LINEN
- SECURITY RESPONSABILITY AND
VALUABLES
- INSURANCE
- LAW
- COPYRIGHT
Aix Apartments is specialized in short terms
rental
of superior and luxury
furnished apartments, with personalized services for international
travellers and individuals.
All properties in Aix Apartments portfolio are
exclusively located in the
most desirable central location in the City, and in Aix-en-Provence country side.
All short term rentals include complete and personalized
services
such as maintenance and perfect
knowledge of the property, comprehensive assistance for guests during
the entire stay.
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Aix Apartments
RCS : Aix en Provence 2010 B 1509.
Address :
4 rue Clémenceau, 13100 Aix en Provence. France.
Telephone : + (33) 6.11.18.29.90
E mail : aixappartements@free.fr
Web site : www.aixappartements.com
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Aix Apartments offers you the possibility to pre-select
apartments that correspond
to the criteria of comfort and specific needs of each person in the
link
«Apartments » section of the
website.
Aix Apartments is committed to responding to all
requests
for information within 48 hours of reception of a request. Aix Apartments will make
a complete proposition for rental on one or more
apartments according to availability and will propose alternative
rentals if an apartment requested
is not available during the time of stay in Aix en Provence.
Each rental proposition will include an update for apartment
availability, a description of
the apartment(s), a map of the area, a list of charges and services
included and rental terms.
All rental proposals are only valid for 48 hours to commence at the
moment that the proposal is sent
to the individual. This 48 hours period is meant to be a time for the
individual to consider the sent
proposal at their leisure. If no response is received when this 48 hour
delay is over, then Aix Apartments reserves the right to cancel all
reservation
propositions.
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4.1 Minimum stay :
The minimum stay in all our properties is based on one Week rental, for
7 nights during
the High season rental for the following months and rental periods:
March, April , May June,
July, August, September, October, Thanksgiving week in November, Christmas week
and New Year Eve week.
Aix Apartments reserves the right to not accept rental
demands under the minimum stay required.
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5.1
Before committing on a booking, you must contact us by email to obtain
confirmation
that your chosen property is available for the date required.
To reserve your future Aix en Provence pied à terre, we will
send
you a
complete and secure reservation form,
with the rental period clearly indicated, the apartment reference
selected, the total number of agreed guests occupancy, the total amount
of the rental and the deposit reservation required.
Please read carefully this reservation form, fill it out and return it
signed with appropriate information
by email or by fax.
Aix Apartments reserves the right to cancel a hold on
reservation if information on the reservation
form in incomplete.
5.2
Reservation of your apartment will only be confirmed upon receipt of a
300 euros non refundable deposit of the agreed rental.
Your reservation is firm with the selected dates and cannot be changed
or postponed for any reason.
Upon reception of your written agreement and after a positive deposit
transaction, we will send you
a receipt of your credit card charged and the complete confirmation of
your reservation with all the
details concerning the apartment including sleeping arrangements
organized for your arrival and the arrival conditions.
For security reasons we only provide the exact address of your
apartment upon confirmation of reservation.
5.3
The person who has signed the Booking Request Form is responsible for
the payment price on the temporary
rental and the must comply as with all members of his party to the
general rental conditions.
A binding rental contract between the person who has signed the Booking
Request Form and Aix Apartments, will be made only when we issue a
Booking Confirmation.
5.4
Bookings cannot be accepted from persons under 18 years of age at the
time of booking. We reserve the
right to refuse a booking without giving any reason.
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6.1 Deposit reservation:
We accept the following credit cards, VISA & MASTERCARD.
We accept bank wire transfers. Aix Apartments does not
cover the possible
extra banks fees or charges due to wire transfer transaction. All
rental amount paid by wire
transfer has to correspond to the deposit amount required (with a net
payment).
Cash is accepted.
6.2 Final Payment :
We accept the following credit cards, VISA & MASTERCARD, and
cash.
The final balance payment is due upon your arrival in Aix en Provence,
and not
later than the first day of
the rental. The final short term rental contract is signed on the day
of arrival, with a Aix Apartments representative and the
primary tenant.
Failure to pay the balance for rental on time will constitute
cancellation and the tenant will have
no right and no title to stay in the property. If the tenant is already
in the property, he has to leave it at once.
6.3
Receipt of payment and deposit of this payment shall not constitute
acceptance of any booking.
A binding contract exists only when we issue a Confirmation of
reservation.
6.4
A final payment invoice document is at your disposal at the end of your
stay.
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7. PRICES
7.1
As a European company, the price given is exclusively in EUROS
currency.
The rent is prorated per night according the length of the stay on
Weekly basis ( 7 Nights) for stays from minimum 7
nights or Monthly basis ( 30 Nights)
for stay of minimum 30 nights, unless otherwise stated.
All rates published by Aix Apartments can be changed
without notice.
7.2
Properties are rented fully furnished and equipped with all major
electrical appliances: refrigerator,
oven, microwave, coffee-maker, toaster, electrical kettle, iron
& iron board, hairdryer, colour TV with
remote control, CD player & hi fi .
Additional electrical appliances are available at many individual
apartments: Washer/dryer, or
combination, dishwasher, DVD player, safe, air
conditioning.
The price for all properties includes quality linen & towels,
some bathroom supplies, toilet paper,
basic cleaning products, detergent for dishwasher.
For health and allergy reasons, we do not provide detergent for washing
machine.
7.3 RATES INCLUDE FOR EACH RENTAL :
(unless otherwise noted on specific rental conditions)
- City tax based on 1.20 Euros per day/ per person.
- Electricity consumption up to 200KW for weekly rental.
- Cable TV offering all main international channels.
- High Speed internet with unlimited connection for
equipped
properties (please consult us for list of
equipped properties).
Please note that Aix Apartments cannot be held responsible
for internet network malfunctions
nor with the possible incompatibility between your laptop and our
internet modem access.
- Hot line: 12h/day telephone number for emergencies.
- Personalized welcome during seven days/week.
- Aix Apartments insures each apartment rental.
The property itself and its furniture and equipment are covered by
insurance, in case of fire,
water leak, burglary or window glass breakages.
Your belongings are not covered by the property insurance. This
insurance does not cover guest
luggage, personal belongings, and valued objects.
This insurance does not cover personal civil injuries or damages.
7.4 RENTAL PRICES DO NOT INCLUDE:
(unless otherwise noted on specific rental conditions):
- Electricity or gas for Monthly rentals.
- Telephone consumption for local calls and international
calls.
- Extra Services on request such as: Airport or train
transfer to the properties, extra
housekeeping not stated on the rental terms, breakfast &
catering deliveries, shopping delivery, mobile
rental, internet personal assistance, baby sitting, personalized
laundry.
- Insurance for guests' luggage, cash, valuables and civil
injuries: Please contact your insurance
agent before departure.
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Amount is set according the apartment rented. See below for details.
600 Euros security deposit.
This security deposit by credit card or cash is required on day of
arrival,
upon the signature of
final rental contract, to cover the cost of any damage, breakage, cost
of telephone or/and
electricity consumption (over 200KW for weekly rental, electricity
according to meter for monthly rental)
during the length of stay.
As for security, Aix Apartments reserve the right to required
for higher amount of security deposit depending the property rented and
depending the total number of guests in the party.
If after completion of the inventory, nothing is reported
damaged, lost or broken, the security deposit
will be returned the day of departure from the
property.
Delays may caused while we are waiting to receive bills from providers.
If there is damage, the security deposit will be forwarded to the
client within 3 weeks, after deduction of
repairs/replacement costs or supplementary cleaning resulting from an
insufficient state of cleanliness.
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Concerning all reservations, your arrival information will be required
in advance.
For arrival, the check in time is planed on Saturday at: 16.00 pm.
For departure, the check out time is planed on Saturday for: 12.00
am.
If these times are difficult please advise us at the time of booking.
If your arrival is delayed you must inform Aix Apartments so
that suitable arrangements
can be made for entry to your rental accommodation.
Aix Apartments cannot be held responsible for delayed arrival
or cancelled flights in regards
with the rental of the apartment.
9.1 Check in time: Saturday 16.00pm.
The initial check in time for each apartment is planned on Saturday at 16:00p.m.,
especially when the apartment is rented
the night before your arrival. This procedure is applied strictly out
of respect for the check out of
previous tenants and in order to prepare and organize your apartment by
our staff to welcome you in the
best conditions.
However, if the apartment is not rented the night before your arrival,
we allow possible early check in
with immediate access to the property, upon our written agreement.
9.2 Check out time: Saturday 12.00am.
The initial check out time is planned on Saturday at 12am, and has to be strictly
respected with keys returned.
In case you have an early departure (any day of the week) we will arrange directly with you
the day before your departure
for this key return.
In case of non-respect of check out time, Aix Apartments
reserves the right to bill you a
late departure penalty.
However, if the property is not rented the same day of your initial
departure date, upon our agreement,
we authorize the tenant for a later departure at no extra cost.
9.3 Access to your apartment:
Our representative, will provide you the keys, and will go with you to
your apartment, to help you to
settle in, to explain how to work all electrical appliances, and to
give you recommendations on local
shops and restaurants.
Aix Apartments or their representatives can access the rental
accommodation at any reasonable
time during any occupancy for the purposes of inspection, maintenance,
or emergencies.
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Only those persons named on the booking form and total
numbers
of
guests agreed upon in the rental
forms may use the property without prior agreement. The number of
people staying at the property
must not exceed the number of sleeping places indicated in the booking
confirmation (number also
including infants under two years). In the event that the maximum
number is exceeded without prior agreement, Aix Apartments
reserves the right to refuse or revoke the contract at its sole
discretion.
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The person signing the contract is responsible for the correct and
decent behaviour of his/her party.
Should you and your party not behave in such a manner, Aix Apartments
may at its absolute
discretion ask you and your party to vacate the property without a
refund of the rent.
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It is our policy to allow
only residential use and not
to allow social, business, trade events and other functions
(exhibitions, trade desks, weddings, large
receptions, large cocktail parties) on the property without our
consent.
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You must keep the temporary rental accommodation and all furniture,
fittings, effects, facilities and
equipment in the same state of repair and condition as at the
commencement of the stay, and leave the
rental accommodation in the same state of cleanliness and general order
in which it was found. You are
responsible for all damage or loss which occurs to the property or its
contents during your occupation,
and will be responsible for paying appropriate compensation to us as
representative for the Property Owner
in the event of damage.
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Aix Apartments is happy to welcome families with children and infants.
We even have baby beds and high chairs,
if you request them, available for your use free of charge. We would
like to draw your attention as parents
and as persons responsible for your little ones to their good
behaviour. You are entirely responsible for the
good behaviour of these children. Whatever is the reason, in case there
is damage, be it voluntary or accidental, Aix Apartments reserves the
right to charge you for all
damages caused by your children or the children of your guests visiting
you in the rental property. A complete control of the state of the
apartment will be made
after each departure.
Aix Apartments understands how wonderful it is to share an
apartment in Aix en Provence with your canine or
feline companion. However, for hygiene and sanitary reasons, as well as
allergy reasons for other guests,
no animals are allowed in our apartments.
As sanitary & healthy most of our apartments at Aix Apartments
are non smoking properties.
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17.1
In the unlikely event that it is necessary to make an alteration to or
cancel the temporary rental
accommodation specified in the booking confirmation form we will
respectfully inform you as soon as possible
and, if requested, we will try to arrange alternative accommodation of
similar or higher type ( up grade) and
in a similar location as that originally requested.
In case of up grade Aix Apartments will not require for a
difference rental payment at extra charge
or extra cost , in regards with the original booking reservation
rental.
17.2
If the alternative temporary accommodation is not acceptable, we will
refund in full all deposit payment and shall
be under no other liability than the amount paid to get the booking
confirmation (300 euros in most of the cases).
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18.1
Any cancellation by you (for whatever reason) must be in
writing.
The effective date of cancellation is the date on which written
notification is received by us in Aix (Aix Apartments, 4 rue
Clémenceau, 13100 Aix en Provence. France).
18.2
If you cancel at any time between the day after you received the
Confirmation of Reservation and the day before the
arrival day, you will lose your Deposit Reservation.
18.3
If you cancel or do not arrive at the first day of the stay (no show),
or if you vacate the property before the end of
the rental period, or if the booking is cancelled by us due to non
payment, we are entitled to the full rental cost from you.
For stays of more than One month, special departure conditions may be
applicable upon particular prior booking conditions.
18.4
To avoid cancellation fees, we strongly recommend you to book only when
your travel dates are firm and to ask your
travel agent for cancellation insurance. For possible help on TRIP
INSURANCE PURCHASE do not hesitate to contact us,
we will be also pleased to recommend to you some professional
specialized companies.
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Upon receipt of your Booking Confirmation, please check the
details
to make sure they are correct.
If the day after your booking has been accepted and you require us to
amend it in any way, we reserve
the right to void your reservation rental dates as a cancellation of
reservation. We particularly reserve the right to not accept at any
time, supplemental guest who are not listed on the reservation form.
Ex: If you have reserved an apartment for 2 persons, a third person
will not be allowed to stay in the
apartment , without our express agreement.
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In the unlikely event that you are disappointed with the temporary
accommodation, you must contact
at once Aix Apartments.
We will try to solve the problem.
If after that you still feel that the problem has not been resolved to
your reasonable satisfaction
you should within 7 days of returning from Aix en Provence, put your
comments in
writing to us.
If you vacate the property before the end of the rental period you
shall lose any rights to compensation.
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21.1
Neither Aix Apartments, the Property Owner,
shall be responsible for the death of or personal injury of you or any
person named on the Booking Form &
Confirmation of reservation, or other person at the property unless
this results from the proven negligence
of owner, ourselves, or our employees.
21.2
Aix Apartments shall not be liable for any loss, breach or
delay due to any cause beyond our
reasonable control including though not limited to act of God,
explosion, flood, tempest, fire or accident,
war or threat of war, civil disturbance, acts, restrictions,
regulations, by-laws, or measures of any kind
on the part of any governmental or local authority, strikes, lockouts,
or other industrial actions or disputes
or adverse weather conditions. In any such case we shall be entitled to
treat the contract as discharged.
21.3
In the event of such discharge our liability shall be limited to the
return of sums paid to us in respect
of the unused portion of the rent calculated on a pro rata night basis.
21.4
Aix Apartments cannot be held responsible for breakdown
of mechanical equipment of the accommodation or common to the building,
such as pumps, boilers, lift, electric doors, heater systems, TV
antenna etc., nor for failure of public utilities such as water, gas
and electricity, TV cable.
21.5
We are not responsible for noise or
disturbance originating beyond the boundaries
of the temporary accommodation or which is beyond our control.
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22.1
You must accept that minor differences between the
photograph/illustration/text used and the actual property
may arise. Concerning element of comfort, decoration and furnishings.
22.2
Aix Apartments reserves the right to make modifications
to the property that are considered
necessary in the light of operating requirements. In the interest of
continued improvement, Aix Apartments reserves the right to alter
furniture, fittings, amenities,
facilities, or any part of any activities,
either advertised or previously available, without prior notice.
22.3
If material changes occur after your booking has been confirmed we will
advise you if there is time before your
departure.
22.4
All Photographs taken at our properties , description texts, Floor
plans are exclusively property of Aix Apartments and protected by
Copyrights.
Partial or full photographs, texts cannot be used or
sold for profit without prior authorisation
and permission from Aix Apartments.
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Each property will be cleaned, prepared, reviewed for your arrival to
welcome you in the best condition.
As a respectful tenant, you must leave it clean throughout at the end
of the rental period.
All linens are property of Aix Apartments , and not
Owner variable quality linen, and not
subcontracted by another company.
All linen is carefully sanitary washed , dried, ironed, and perfumed
with a little touch of lavender. All
linen is freshly changed for every arrival. For that reason we would
thank you to keep and maintain in correct
condition all linens, comforter, duvets, pillows and towels.
We reserve the right to charge a penalty for non respect and/or misuse
of linen.
The housekeeping assistance will be exclusively performed by our own
team, during the afternoon between 12am and
4pm for your morning comfort.
All our team is trustworthy, specially trained and organized as best as
possible for your convenience.
If you require more frequent or additional linen changes it will be
possible to organize in advance at extra charges.
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Any valuables left at the property are left at your own risk.
Neither Aix Apartments nor our agents are responsible
for their loss.
All our properties are in central Aix en Provence and as with all
properties in
prime locations, there may be a risk of burglary.
Entrance door must be always locked with key(s) when you are outside as
well as inside the accommodation. Where provided,
safes should be used and proper care taken against theft and burglary.
We accept no responsibility for any loss, damage
or consequential losses due to theft or any other security related
incident howsoever caused.
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The property itself and its furniture and equipment are covered by
insurance, in case of fire, water
leak and burglary or window glass breakages.
Your belongings are not covered by the property insurance.
We strongly recommend you to insure yourself, every member of your
party, your luggage and your party's
luggage, cash, jewels, valuables, etc. by a comprehensive travel
insurance including also personal responsibility.
Please contact your insurance agent or your travel agent before leaving
your permanent home.
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All contractual obligations arising out of these booking rental
conditions shall be deemed to come into
existence in Aix en Provence, FRANCE,
and be subject to French law and the exclusive
jurisdiction of the Aix en Provence courts.
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The entire contents of Aix Apartments website
are
protected according to the provisions of the Intellectual Property
Code, including all written text featured on the site, screen
presentation, operating software and all logos, images, photos,
graphics and movies, whatever their form. You are reminded below of the
provisions of Articles 335 (2) and 335 (3) of the Intellectual Property
Code. Also, any use of the data contained on the site is at the sole
liability of the user. We cannot under any circumstances or on any
grounds be held liable for such use, whatever the consequences thereof.
We shall not be liable for any error or omission on the site, and we
reserve the right to modify, correct and/or complete its contents at
any time, without notice. Any information which may be disclosed to us
by users during their use of our web site is under no circumstances
confidential, unless otherwise clearly indicated on our site.
Relevant provisions of the Intellectual Property Code:
Article 335 (2) - The publishing, in whole or in part, of
any
writings, musical composition, drawing, painting or other work, whether
printed or engraved, in disregard of the laws and regulations on
copyright ownership, shall constitute an infringement, and any
infringement is a criminal offence. The infringement in France of works
published in France or abroad is punishable by a term of up to two
years' imprisonment and a fine of up to EUR 150,000.
Article 335 (3) - Infringement is also committed by the
reproduction, representation or distribution of an intellectual work by
any means, in violation of the copyright in software, as defined in
Article L. 122 (6).
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